We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, dear Amelia team.
Could you please tell me how and where does Amelia store the metadata sent to the WooCommerce order?
I would like to edit it manually because changing appointments for recurring sessions deletes the information from the other unchanged sessions. I need a way to access this information manually and change it.
Thank you very much.
Kind regards.
Hello Santiago,
thanks for reaching out to us.
In the Payments section, when WooCommerce is enabled, if you scroll down to the bottom, you will see the option for Metadata and description.
Here you can control what information goes to WooCommerce for services/events/packages.
Please, test it and let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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