We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is there any chance you will add an address field to customers and allow it to be mandatory input for an appointment?
We perform ALL of our services at the customer's home or office, so an address is a mandatory part of the data we require. We have added a mandatory custom field, but it really isn't useful if we can't sync it to the google calendar location field.
I guess we don't care if this is a new field on the customer, or if custom fields can be mapped to google. Either would work for us.
Our subscription is set to end in a few days as this has become a deal-breaker for us. Manually copying the address into the google calendar has become too much work.
We would consider renewing our subscription if this is something you may implement in the near future.
Hello Darren,
thanks for reaching out to us and sorry for the late reply.
With the new update, we added the feature for a custom field to be mandatory and also integration with Google/Outlook location.
You can check it under the custom fields when you select the address type of the custom field.
Please, test it and let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
I have successfully tested that the address entered does correctly interact with google calendar, so that is a big step forward for us and may be enough for us to re-evaluate ending our subscription for the time being.
However, it also means that we must still re-enter the address each time a repeat customer has a new appointment. While not a deal breaker, it is a bit of a pain. As a temporary measure I think we may use the customer note field. That way we can copy and paste the address to the appointment without having to ask the customer each time or search for their previous appointment.
Ultimately, we really need an address field on the customer. Preferably, this field would also pre-populate the address field for the appointment.
Thanks again,
Darren
Hello Darren,
For now, if you want to add the address, the workaround is to use the custom field.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Please, let me know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables