I hope you are doing well. I would like to inquire about the possibility of using a webhook to change the status of an appointment from “approved” to “pending” via WhatsApp.
We have recently implemented a WhatsApp notification system for our clients and we would like to enable them to confirm their attendance or cancel an appointment through this platform. To achieve this, we need the capability to change the appointment status in our system when we receive a response from the client via WhatsApp.
Would it be possible to set up a webhook to achieve this functionality? If so, could you please provide us with an example of what a notification on WhatsApp would look like for the client to respond whether they will be attending or not?
We appreciate your assistance and look forward to your prompt response.
We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this feature is not built-in in Amelia. Our developers are working on confirm appointment via link in email, and there is a possibility that something similar will be implemented for WhatsApp but we can not make any promises at this time.
In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Dear support team,
I hope you are doing well. I would like to inquire about the possibility of using a webhook to change the status of an appointment from “approved” to “pending” via WhatsApp.
We have recently implemented a WhatsApp notification system for our clients and we would like to enable them to confirm their attendance or cancel an appointment through this platform. To achieve this, we need the capability to change the appointment status in our system when we receive a response from the client via WhatsApp.
Would it be possible to set up a webhook to achieve this functionality? If so, could you please provide us with an example of what a notification on WhatsApp would look like for the client to respond whether they will be attending or not?
We appreciate your assistance and look forward to your prompt response.
Best regards,
Stephan
Hello Stephan,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hello Stephan,
We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this feature is not built-in in Amelia. Our developers are working on confirm appointment via link in email, and there is a possibility that something similar will be implemented for WhatsApp but we can not make any promises at this time.
In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables