We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have another difficulty configuring it according to our business. I have services that have different durations. When I reserve a service that lasts 45 minutes, Amelia automatically sets the employee's schedules every 45 minutes; For example, the employee has a starting time of 10:30, so he has a reservation for a service that lasts 45 minutes and the following options appear:
10:30, 11:15; 12:00; 12:45; 1:30 p.m.; 14:15; 15:00; 3:45 p.m. and so on, but I want to book it for 3:50 p.m. and it won't let me. How can this be resolved? Then, for example, I put another 30-minute service, because we have services that last different periods of time. Thanks for your help
Hello Jonnathan,
thanks for reaching out to us.
You need to change the default time slot step. By default, it's set to 30 minutes, but if you change it to 5 minutes, for example, then in the employee work hours, you will have the option to set it to 03:50PM, like this
Feel free to change the work hours an employee according to your liking.
Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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