HI there, customers are making bookings but we are not able to see it on our dashboard and the webpage seems to glitch and go into a loading loop for some of our customers. Theres been a few instances reported to us by customers. It's affecting how we manage the booking, we also dont see the slots available or the customer that has made a booking . Please look into this
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. Or if your employee has the same mail as the admin or manager?
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
HI there, customers are making bookings but we are not able to see it on our dashboard and the webpage seems to glitch and go into a loading loop for some of our customers. Theres been a few instances reported to us by customers. It's affecting how we manage the booking, we also dont see the slots available or the customer that has made a booking . Please look into this
Hello Tapiwa,
Thank you for reaching out to us.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. Or if your employee has the same mail as the admin or manager?
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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