Hello Dan,

Thank you for reaching out to us.

I would like to begin by extending my sincere apologies for the delay in our response. Our team has been facing an unexpectedly high volume of inquiries, which has regrettably led to a longer wait time. Your understanding and patience during this situation are greatly valued.

I would also like to address the order in which we address tickets. Pre-purchase questions are typically of an informative nature and can be answered more swiftly. As such, if you have inquiries falling into this category, you can expect a faster response.

It's important to note that while we generally adhere to a one-question per ticket policy, we are committed to addressing every query you may have. Your satisfaction is our priority, and we are here to assist you in the best possible way.

1. For this we will have to kindly ask you to send us a short one-minute video of the issue so that we can understand it better.

2. For Appointments
Is there a way to hide cancelled appointments on the employee panel.
Can you show a more compact view of appointments on employee panel. - Unfortunately, currently, this feature is not built-in in Amelia. This is not possible to achieve at this time. 

3. Is there an elegant way to size the calendar to use much less vertical space? (I've achieved an interim workaround by hacking the CSS) How can I include an image in notification emails, which displays on the client without the red "X" in their email client. I've tried Base64, CID, etc, to no avail. Can you dev a feature whereby we can initiate a new appointment by clicking on the calendar, with start time being the time clicked on. - We have forwarded your question to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

4. For Events:
Is there a way send a bulk email to all or a subset of customers.
For example, for a boat day-cruise company. The captain wants to email all customers for this afternoon that due to inclement weather, he advises they re-book for another day. Or still come today but be warned it will be rough - Not exactly, our notifications are tied to booking and any change regarding the appointment. For example, if you reschedule an appointment or if you cancel it all customers will receive this notification. Unfortunately, you can not use Amelia to send notices such as "you can come today but be warned it will be rough". 

Looking forward to your reply. 

Hello Dan,

We just got the feedback from our colleagues and they have responded on these 2 questions 

3. Is there an elegant way to size the calendar to use much less vertical space? 

(I've achieved an interim workaround by hacking the CSS)

-

At the moment, we do not have any built-in options that can manipulate the size of the Calendar from the Amelia's Customize options.

The only way can be with Custom CSS.

If you already found the appropriate CSS selectors and managed it this way,

we do not have a better way to achieve it.

If you wish to see a built-in customize option that can manipulate Calendar size,

Please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

-

 How can I include an image in notification emails, which displays on the client without the red "X" in their email client. I've tried Base64, CID, etc, to no avail. 

- I am sorry, but i am not understanding which red "X" are you referring to in the Email notifications?

When we make our basic Test Email templates, we can not see any red "X" in the received Emails.

Can you show us any screenshots or record a Video so that we can see what you mean by that?

As for the video that you have shown us, I was not able to replicate this issue I will check this with my colleagues again and I will contact you as soon as possible. 

Hi Dan,

Yes, we have never seen an Email from Amelia received like on your screenshot, with that "X" mark.

Amelia is not the one sending the actual Email.

Amelia is only acting as a 'middleman' to 'trigger' the sending,

while the actual Email is being sent from your Email Provider and WordPress.

-

If you wish, we can try to do a test booking, with your permission on your Site,

with our own Email credentials, and with our Test Customer,

then we can check how the Email looks when we receive it.

And we will compare to how it looks when we book while having your existing Email credential setup in Amelia,

to see the difference.

After the test is finished, we would revert any changes the way they were, and we would delete our appointment.

Let us know if that sounds OK,

and if so,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

-

Also, we have to comment about the other issues you reported.

As you can see, for some of these issues we will need to conduct a very detailed troubleshooting process,

and there will be a lot of correspondence,

so if we keep all these topics/issues on same ticket,

if we need to escalate it to our developers, it will be impossible for them to follow our correspondence and focus on one issue properly,

so if you can please open new /separate tickets,

for each of these issues,

this way we can have better focus and coverage for each issue?

- 

So if you wish, on this ticket we can proceed to troubleshoot this "X" in your Notifications,

and for the other issues, please open separate tickets for each of them,

and i can assure you, we will respond to each as quickly as possible with high priority.

-

When you have multiple questions or issues which are for different subjects/topics,

 please open a new ticket for each subject, and we will help/advise more effectively. 

In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily. 

Our policy is to have one issue or question per ticket for the reasons described already.

Thank you for understanding.