We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello support,
I am opening this ticket because since the last Amelia automatic update, the payment feature does not work anymore on my website https://sko-immigration.com.
I had a call with Stripe today (and Paypal, tested that as well) to know what's wrong. As per their feedback, everything was fine. So I contacted my developer to have a look at the issue.
The dev downgraded the Amelia version to 6.4 and now everything is working fine.
My current Wordpress version is 6.3.1.
Could you please have a look at the issue and provide any fix or workaround for it. Note that I ve disabled the automatic updates of Amelia plugin on my website to avoid such issue in the future.
Feel free to contact if you need ,ore inputs about this issue.
Best regards,
Thank you for your quick support!
I tested the new Amelia version, and it works for me.
You can close the ticket.
Cheers,
Hello Sandra,
You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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