We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This is more a suggest than a support ticket. We use hotjar to analyze the user journeys and behaviors on our website and using the Amelia booking plugin, a shocking almost 50% want to click on the sidebar (left options) to (this is now a guess) kind of see what's ahead of them - meaning what kind of information is needed to be filled out during the booking process. But then they click on it 10 times and realize that it doesn't work, they need to go step-by-step by filling out info and then pressing the button on the right corner to proceed. Is it possible to include this feature in an upcoming update? I'm sure it would enhance other businesses' customer booking journey as well. Thanks!
Hello Stefanie,
Thank you for reaching out to us.
Unfortunately, this will not be able to be implemented soon if it is implemented at all to be honest. We can forward your suggestion to our management team, but this would require a complete redesign of the booking forms that have just been created, and we use test studies and groups in the redesign, and the majority of respondents prefer this way of functioning.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey again! I don't really understand but anyways, thanks for your thorough answer and explanation!
Best,
Steffi
Hello Stefanie,
We try to help as best as we can but some features are not available at this time should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Best regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables