We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
can I send a message to the team, if someone booked a seat within an event? I'd like to make sure to send out success notifications, as we need to perform some follow up activities, once someone booked an event. Or can I add always the team-e-mail-address to CC for mails sent to the customer?
regards
Juergen
Hello Juergen,
thanks for reaching out to us.
So, there are a couple of options for this, see if you can find this useful. In the Event settings, under the stuff, you can select the employee who will receive notification when someone book a place within an event.
In the notification settings, you have the option to select additional addresses, but all notifications will be sent to these addresses, not just the successful ones.
I hope i cleared a bit, but let me know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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