Hi, my client would like to buy the pro version of the WP Amelia plugin but first we need some clarity on the Refunding feature.
1. If you use a Stripe integration, and a customer has already paid for a recurring appointment for the next month (e.g. a weekly music lesson on Thursdays - they pay for all lessons up front), and the Stripe payment already transferred to a bank, how does the refund work? Does that money pull back out of the bank, into Stripe, back to the customer card automatically?
2. Can a customer cancel a specific appointment from batch of recurring appointments? E.g., can they cancel the third lesson specifically for a partial refund matching the value of that single lesson?
3. Are there any official docs on the refund feature? I see that it is new.
1. When the refund occurs from Amelia, the money goes back to the customer's card automatically.
2. At the moment, only the full refund can be issued, as there is no partial refund option at the moment.
3. Using the “Refund” button at the bottom of the “Details” window, you can initiate a refund that will be processed through the online payment provider used to pay for the appointment/event.
Once you click it, Amelia will ask you to confirm this action:
After the refund has been completed, the status of the transaction will change to “Refunded”.
Please note:
The Refund feature is included only in Pro and Developer license plans
When using Mollie as a payment gateway, payments collected via payment links through emails or the customer panel cannot be refunded through Amelia because it is not possible to collect the transaction ID from Mollie once payments are processed through the “Payment via Link” option.
Hi, my client would like to buy the pro version of the WP Amelia plugin but first we need some clarity on the Refunding feature.
1. If you use a Stripe integration, and a customer has already paid for a recurring appointment for the next month (e.g. a weekly music lesson on Thursdays - they pay for all lessons up front), and the Stripe payment already transferred to a bank, how does the refund work? Does that money pull back out of the bank, into Stripe, back to the customer card automatically?
2. Can a customer cancel a specific appointment from batch of recurring appointments? E.g., can they cancel the third lesson specifically for a partial refund matching the value of that single lesson?
3. Are there any official docs on the refund feature? I see that it is new.
Hello Austin,
Thank you for reaching out to us.
1. When the refund occurs from Amelia, the money goes back to the customer's card automatically.
2. At the moment, only the full refund can be issued, as there is no partial refund option at the moment.
3. Using the “Refund” button at the bottom of the “Details” window, you can initiate a refund that will be processed through the online payment provider used to pay for the appointment/event.
Once you click it, Amelia will ask you to confirm this action:
After the refund has been completed, the status of the transaction will change to “Refunded”.
Please note:
The Refund feature is included only in Pro and Developer license plans
When using Mollie as a payment gateway, payments collected via payment links through emails or the customer panel cannot be refunded through Amelia because it is not possible to collect the transaction ID from Mollie once payments are processed through the “Payment via Link” option.
Kind Regards,
Uros Jovanovic
[email protected]
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