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  Public Ticket #3446331
Calendar not loading
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  • DEOVAN started the conversation

    I have just updated to the newest version and got two errors

    - calendar does not load anymore - it is taking infinite time... 

    - installing the new version:

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, ameliabooking-3.

    When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.3 Active theme: Hello Elementor (version 2.8.1) Current plugin: (version ) PHP version 7.4.33

    Error Details ============= An error of type E_COMPILE_ERROR was caused in line 193 of the file /mnt/customers/customers-6/customers-el-4482951-42078-tipiacademy-wordpress-pvc-63842a8f856eb30020a68ace/wp-content/wp-content/plugins/ameliabooking-3/src/Infrastructure/WP/InstallActions/AutoUpdateHook.php. Error message: require(): Failed opening required '/mnt/customers/customers-6/customers-el-4482951-42078-tipiacademy-wordpress-pvc-63842a8f856eb30020a68ace/wp-content/wp-content/plugins/ameliabooking-3/view/backend/top-level-domains.php' (include_path='.:/usr/share/php7')


    How do I fallback to previous version please?

  •  1,619
    Marko replied

    Hello DEOVAN,

    Thank you for reaching out to us.

    This sounds like more a caching issue. So we went on your site and we can see the event calendar booking form there

    7278259444.png

    And we tested it and everything seems to be working fine

    2139091806.png

    As far as we see there is no issue. Please try and purge the cache from your site and from your device and browser and let us know how it goes.

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

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  • DEOVAN replied

    You have clicked on the sole event which does not require payment. Please try with one which is requiring one.

    Also, I wish to fallback, I am facing issues with the calendar. It does not load properly. Several refresh are needed. It used to be OK and after the update, it was not.

    And FYI, the cache is set to 30 minutes at the moment, but I did manually purge it and I still do not have payment with credit card on events. It is OK with services though.

    The calendar gets stuck like that if I do not refresh. Sometimes, I need to refresh page 3 or 4 times to get it to upload.

    Please clear your browsing history or use a private window and check how the calendar behaves.

    2265970082.png

    4789800418.png
  • DEOVAN replied

    Please provide previous version of Amelia so I can reinstall plugin in the meantime

  •   Marko replied privately
  • DEOVAN replied

    I have deactivated all plugins as requested. The issue with Stripe still persists. I am not sure I understand your answer when you mentioned "Now the other is with Stripe we can see that on the other event but this is now related to Amelia globally because this is working in our envirments and we confirmed that everything is fine with several other users."

    Can you see that it is not working on my side but it is OK on your side?

    Everything was working fine until I installed the newest version of Amelia. I even had payments done with Stripe on one of the event. And it's only today that my client mentioned she could not pay anymore. I have not installed a new plugin, I have not done anything differently expect upgrade Amelia.

    I have clear cache, deactivated. But the payment issue with events still remains.

    Please advise.

  • DEOVAN replied

    I had a similar message when I upgraded the version to 6.6.

    I have tried to downgrade but I get this. What is happening?

    3996481450.png
  •  1,619
    Marko replied

    Hello DEOVAN,


    We went on your site and now we can see that everything is fine

    9039689054.png

    Can you please check this form some other device and let us know how it goes?

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables