I was wondering why on earth i could not see another booking and when I went to my dashboard, i was shocked to see that Amelia thinks I am one of my customers (Patrick) even though in WP I am Robert...not sure how to fix or stop this. Using Chrome, tried incognito mode, refreshed, shift + F5 refreshed...nothing works. Please see attached. This is urgent. ....
it just occurred to me - i think i know what caused it but still do not know how to fix it. The customer was struggling to make a purchase and so I had them do an EFT directly to my bank...i then made the payment on his behalf but with my card details and his booking details. It appears Amelia has somehow linked me as the payer and now calls me "Patrick" - how can this be resolved?
* I have found a work around but will leave the ticket open for you to close as it is important for others. SOLUTION: (Be logged into your wordpress): Go to "Amelia/Customers" - search for the customer (in my case "Patrick"), you will notice that the customer has your email set under the column "WORDPRESS USER" - click "Edit" - under "WordPress User:" make this a Wordpress User and SAVE. It will create this customer as a wordpress amelia customer with THEIR correct email, taking your email out. FIXED :) Image below
Thank you for purchasing our product, and for reaching out to us.
You booked for a customer while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
We are glad that you managed to fix this in case that you encounter any difficulties you would need to find this customer in your database and to change the mail and role of that user in your database. Hopefully, everything will stay fine.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
I was wondering why on earth i could not see another booking and when I went to my dashboard, i was shocked to see that Amelia thinks I am one of my customers (Patrick) even though in WP I am Robert...not sure how to fix or stop this. Using Chrome, tried incognito mode, refreshed, shift + F5 refreshed...nothing works. Please see attached. This is urgent.
....
it just occurred to me - i think i know what caused it but still do not know how to fix it. The customer was struggling to make a purchase and so I had them do an EFT directly to my bank...i then made the payment on his behalf but with my card details and his booking details. It appears Amelia has somehow linked me as the payer and now calls me "Patrick" - how can this be resolved?
* I have found a work around but will leave the ticket open for you to close as it is important for others.
SOLUTION: (Be logged into your wordpress): Go to "Amelia/Customers" - search for the customer (in my case "Patrick"), you will notice that the customer has your email set under the column "WORDPRESS USER" - click "Edit" - under "WordPress User:" make this a Wordpress User and SAVE. It will create this customer as a wordpress amelia customer with THEIR correct email, taking your email out. FIXED :) Image below
Attached files: amelia profile glithc.jpg
Hello Robert,
Thank you for purchasing our product, and for reaching out to us.
You booked for a customer while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
We are glad that you managed to fix this in case that you encounter any difficulties you would need to find this customer in your database and to change the mail and role of that user in your database. Hopefully, everything will stay fine.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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