I hope this email finds you well. I am reaching out because I am experiencing an issue with the Amelia booking plugin on my website.
Recently, I noticed that we are not receiving confirmation emails when a patient makes an appointment online via the Amelia plugin. I have gone through the settings and ensured that the options to send emails to both the customer and the employee are checked. Despite this, the test emails are not being sent, and we are not receiving any confirmation emails.
This is crucial for our operations, as we rely on these emails to ensure smooth scheduling and to avoid any misunderstandings or missed appointments.
I would greatly appreciate your assistance in resolving this issue. Here are some details that might be helpful:
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Dear Amelia Support Team,
I hope this email finds you well. I am reaching out because I am experiencing an issue with the Amelia booking plugin on my website.
Recently, I noticed that we are not receiving confirmation emails when a patient makes an appointment online via the Amelia plugin. I have gone through the settings and ensured that the options to send emails to both the customer and the employee are checked. Despite this, the test emails are not being sent, and we are not receiving any confirmation emails.
This is crucial for our operations, as we rely on these emails to ensure smooth scheduling and to avoid any misunderstandings or missed appointments.
I would greatly appreciate your assistance in resolving this issue. Here are some details that might be helpful:
Website URL: https://performanceguys.nl/
Please let me know if you need any additional information or if there are any troubleshooting steps you would recommend.
Thank you in advance for your help. I look forward to your prompt response.
Best regards,
Anouar Haouam
Performance specialist & co-founder
Attached files: Amelia.png
Hello Anouar,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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