Hi Alexandre,

1. Firstly about the Gift Cards :

Can you please elaborate what do you mean by gift cards,

is it perhaps the Gift Cards generated by a WooCommerce add-on?

If that is the case, we are sorry to disappoint you,

but Amelia can not work with WooCommerce Gift Cards, there is no direct integration for that.

We only have the integration with the main/core WooCommerce Plugin.

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In other words, you will not be able to use a WooCommerce Gift Card in the Amelia Booking Form,

but after the Form redirects the Customer to Card/ or Checkout,

from that moment, WooCommerce gateway completely takes over the Payment,

so your Customer will be able to pay that the same way as any other Woo Product,

so in theory, if your Customer uses the same Login credentials to already be logged in as Woo Customer,

then if they add an Amelia Booking Product to their Cart/Checkout,

they should be able to pay with any means that are possible for WooCommerce after redirection.

2. I can't use a token as I need a password for the main products.

Can you please elaborate what you mean by this?

Which token are you referring to , and which password for main Products?

3. I think i maybe understand.

Perhaps you did not setup the Customers to have the same Login , between their WooCommerce Account and their Amelia Customer credentials? ( Not the same Email+password).

There is a solution to make the WP users and Amelia Customers have the same credentials, we will explain in full details :

In order to allow existing WordPress users to log both into WordPress

 (or WooCommerce, or some membership plugin)  and Amelia using the same credentials, 

customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

If there's a created WordPress user, but they don't yet have anything purchased through Amelia, 

you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, 

and then - after they log into their WordPress user, 

once they land on Amelia's booking page, their details will already be populated, 

and once they purchase the appointment, they'll be added to Amelia/Customers; 

linked to the WordPress user, and they will be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).

If you already created a user with "Amelia Customer" but they haven't purchased anything with Amelia yet, that user won't be linked to any customers you have in Amelia, 

so before they are able to log into Amelia's Customer Panel, they either need to book an appointment while they're logged into WordPress, WooCommerce, or a membership plugin, 

or you need to create a customer by going into Amelia/Customers/Add Customer. 

When you create a customer, link that customer to the WordPress user, and that's it. 

After that, they will be able to log in with the same password that's used for logging into WordPress.

Please take a look at our video about this: https://youtu.be/nm7f7RDSYow

Please note: If you change the password of the employee, or the customer through WordPress, the same password will apply to Amelia's Panels, but if you change the password through the Customer or the Employee Panel in Amelia, that password will not be applied to the WordPress user role. This is because Amelia doesn't require a WordPress user to be created in order to grant access to the panels - that is optional, and Amelia can't modify the password for WordPress users.

We hope this helps.

Hi Alexandre,

Thank you for clarifying the use case,

i am sorry but i am still not understanding how you set up this system for the gift cards.

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Can you try to elaborate and clarify a bit more, who will be buying the Gift Cards, 

and how does this work between your Employees and Customers?

At first glance when i read all the details, it seemed to me that the end customer who will be booking this service for themself ( 1 regular appointment /  or a Package with multiple appointments)

will not be the one buying the Gift Card,

but it seems that the Employees who provide the service will buy the gift card,

but then i got confused, it seems i am not fully understanding how all of it works.

If you can please elaborate a bit more to clarify the scenario,

if you can give us an example of one booking;

1.  Who is buying the Gift Card, and how are they buying it, you said through an Email?

2. How will this information get stored,  i guess you have a way of checking which WP user has gift cards?

3. And how will the booking happen,   is the Customer booking from front-end,

or is the Employee booking on their behalf, etc?

Will this be offered as a free booking for users that already paid the gift card,

or something else?

It would be good if you add any screenshots or a Video example so that we can fully understand the scenario.

If there is any sensitive data, just make sure to send as PRIVATE reply for safety.

Thank you.