We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can anyone tell me how to roll back wpdatatables plugin to an earlier version (if they are available, I can't see them in TMS Store)? I updated to Version 5.8.1 and table formulas stopped working. I still have an outstanding ticket but rolling back could work? It's worth a try.
Paul
Same here. We updated to 6.x and the conditional formatting breaks the table so you get continuous loading icon.
Hi Wayne,
We just released a new Update Version 6.2.1, with the latest bug fixes.
Can you please update it, purge cache on the Site, then refresh the Table and check if the issue remains the same?
Updating the plugin to the latest version
If so, can you please open a new ticket from your Ticksy Account and, if you open a Public Ticket, we just advise caution not to send any sensitive data via Screenshots or if you send a Video, etc.
On that ticket, if you can please show us more details, how are you configuring your Conditional Formatting;
how does your Table look - did you add anything specific, if the table is based on an SQL Query, such as a specific Placeholder for Filtering, and so on?
The best will be to add screenshots or a Video if possible.
If the Video gets too large, you can just upload it anywhere like weTransfer or Google drive and send us a download link.
And if it shows any sensitive data, just either mark the reply as PRIVATE, or create a completely Private ticket, for security reasons.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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