Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Can anyone tell me how to roll back wpdatatables plugin to an earlier version (if they are available, I can't see them in TMS Store)? I updated to Version 5.8.1 and table formulas stopped working. I still have an outstanding ticket but rolling back could work? It's worth a try.
Paul
Same here. We updated to 6.x and the conditional formatting breaks the table so you get continuous loading icon.
Hi Wayne,
We just released a new Update Version 6.2.1, with the latest bug fixes.
Can you please update it, purge cache on the Site, then refresh the Table and check if the issue remains the same?
Updating the plugin to the latest version
If so, can you please open a new ticket from your Ticksy Account and, if you open a Public Ticket, we just advise caution not to send any sensitive data via Screenshots or if you send a Video, etc.
On that ticket, if you can please show us more details, how are you configuring your Conditional Formatting;
how does your Table look - did you add anything specific, if the table is based on an SQL Query, such as a specific Placeholder for Filtering, and so on?
The best will be to add screenshots or a Video if possible.
If the Video gets too large, you can just upload it anywhere like weTransfer or Google drive and send us a download link.
And if it shows any sensitive data, just either mark the reply as PRIVATE, or create a completely Private ticket, for security reasons.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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