Hello Hélène,

Thank you for reaching out to us.

This email does not come from Amelia, this is the WordPress default email for changing the password.

Please check the following article on how to change this.

Hello Hélène,

Thank you for the update and your patience.

No, that is connected to the Amelia plugin.

Would you be able to provide me with the screen recording of this issue and I will assist you with this?

Looking forward to your reply.

Hello Hélène,

Thank you for reaching back out to us.

Please check the following video on how to add that link to the template.

Let me know if that works for you.

Looking forward to your reply.

Hello Hélène,

The placeholder for the password recovery is the same as the one for the customer panel access.

Hope this helps you.

Please let me know if you have any other questions.

Hello Hélène

Thank you for your patience.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Hélène,

Can you please provide me with the URL of your website so I can find that email?

In regards to your other issue, please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

Hello Hélène,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Hélène,

Thank you for that.

As I could not see it on the front-end. Can you please let me know which package exactly does not appear on the front end?

Looking forward to your reply.

Hello Hélène,

The reason why some packages are not displayed on the front end is that the services that are part of the package do not have the "Service disponible sur le front-end" option enabled.

Also, since one employee is assigned to the service, there is no option to select employee for the package.

Please let me know if this helped you.

Looking forward to your reply.

Hello Hélène,

Unfortunately, it is not possible to display the package if the service inside that package is not shown on the front-end.

Please let me know if you have any other questions.