We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
2023/08/22 10:05:27 [error] 1203#1203: *1 FastCGI sent in stderr: "PHP message: PHP Notice: wdtCheckUpdate(): The script tried to execute a method or access a property of an incomplete object. Please ensure that the class definition "stdClass" of the object you are trying to operate on was loaded _before_ unserialize() gets called or provide an autoloader to load the class definition in /mypath/public_html/wp-content/plugins/wpdatatables/controllers/wdt_functions.php on line 1647" while reading response header from upstream, client: 1.1.11.11, server: 11.11.11.111, request: "GET /wp-admin/update-core.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php/php7.4-fpm.sock:", host: "myhost.com", referrer: "https://myhost.com/wp-admin/"
Hi PCN Web,
Can you please try to purge all cache from the site,
then refresh the page, let me know if this warning /notice is still the same?
-
Can you tell us is the WP_DEBUG enabled, in your wp-config.php on the server?
Sometimes PHP warnings/notices can happen like that,
let me know if it was enabled, and if so,
if you can please disable the WP_DEBUG and see if it is the same?
-
Do you notice any functionality issue with any Table or Plugin settings?
And can you tell me what is the WordPress version installed in the Hosting server,
and what is the PHP version?
If we can also take a remote look at the WP-Admin,
please provide me a temporary WP-admin (administrator) user for your website where this happens,
as well as FTP credentials
so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I purged the REDIS cache - no change - you can trigger this error in the log by going to "Updates" in the WordPress admin. The error is telling you exactly what's happening - incomplete object because of the order it's being called. I don't think it's breaking the functionality, but it's an error, so add it to the list of open issues to fix.
Hi PCN Web,
thank you for this, i am able to see the issue now on my local installation as well,
exactly as you said - if we go in the "updates" section from the back-end WP dashboard,
the error comes up right away.
I am not sure if this /same error comes up for all our add-ons including the main plugin wpDataTables,
it does seem so at the moment,
but i will certainly urgently send all the details to our developers and they will add a task to fix this as soon as possible.
Thank you for reporting it and for pointing us where to look.
We don't have an exact ETA on when this fix will be added to the Plugin,
but please keep a lookout on our wpDataTables changeLog.
It will be stated there during updates which bug fixes have been implemented at each update.
Thanks again.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables