We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3441844
Payment information is not displayed on the ‘Accounting’ screen.
Closed

Comments

  • Yuji started the conversation
    August 22, 2023 at 11:32am

    Even if I access the ‘Accounting’ page and select a date, the payment information is no longer displayed.

    Amelia version: 6.5

    ◎ Reproduction steps

    1. Access the Wordpress management screen as a user with Admin privileges and open Amelia’s ‘Accounting’ page
    2. Select the period to display using the filter
    3. Although it is displayed at the top of the screen that 15 items are applicable, payment information is not displayed(Please refer to the attached image.).

    ◎ Timing of occurrence 

    I probably confirmed this issue after upgrading to version 6.5. It is not investigated which version was updated from.

    Attached files:  1692703429411.jpg

  •  866
    Stefan replied
    August 23, 2023 at 1:55pm

    Hello Yuji,

    thanks for reaching out to us.

    It has been noted that there is a bug with Finances in Amelia 6.5. It seems to happen to users that don't have any locations in Amelia.

    I'm sending over the Amelia Plugin with the fix inside. You will see the link in your inbox.

    The process of installing it will be as if you manually update your Plugin. You can first try through the WP back-end Dashboard.

    First, go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    8111368844.png

    Then, go to your Plugins section and deactivate the plugin.

     If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. 

    After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Please, let us know if it's working.


    Kind Regards, 

    Stefan Petrov
    [email protected]

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  •   Yuji replied privately
  •   Stefan replied privately