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Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
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In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
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Hi,
Some of my custom fields were not displayed during booking. Only the first one. It used to work once, until I add a new custom field and change the order.
What can I do?
Marco
Attached files: amelia-custom-field-1.JPG
update.
It seems, that in some events the custom fields were displayed and in some events not. Is there a place, where I can configure that?
Hello Marco,
Thank you for reaching out to us.
Yes when you create custom field you need to choose on which service or event swill be added like this
You also need to purge the cache sometimes so that changes are applied.
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
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Hi Marko,
Thank you for your response. Since I do only have events, all events are added.
I even disable WP Rocket, but this did't change anything. Which cache do yo mean? This from WP Rocket?
Best,
Marco
I went thru all my events. Only the first shows all custom fields. All others shows only on the first one.
Please can you check it?
Best,
Marco
Attached files: Amelia Event custom field issue 1.docx
Hello Marco,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Marco,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Marco,
Thank you for your patience.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Marco,
Thank you for the update on this and for your patience.
Can you please update the plugin to the latest version (6.6), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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It still doesn't work.
Hello Marco,
Thank you for the update on this.
Can you please provide us with another admin access link as the previous one has expired?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Marco,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Yes, it seems to work. ;o)
Hello Marco,
Glad to be able to assist you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Marco,
My apologies for the misunderstanding, can you please elaborate on which update you are referring to?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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you fixed something on our developer site, right?
I would like to have it on production site. So I thought you gonna provide a patch.
Or could you provide me infos what you did on dev site?
Hello Marco,
Can you please provide me with access to your production website and I will have this fixed for you?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Marco,
As the issue is not specific, I was unable to replicate this in any other environment.
To resolve this, you can try to add another custom field, and then see if all the custom fields are displayed on the front-end. After that, delete the newly-created custom field and it will all work fine.
Please let me know if that works for you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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The workaround was, delete all custom fields an create all new.
Hello Marco,
Glad to hear that you resolved the issue.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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