But when the website is restored, even if the activation settings says the license is activated, the client can't update the plugin nor does it show as an added domain in my Amelia account.
How do I activate the plugin automatically at restore, without having to log in to client's website and activate it manually from the settings menu. Thanks!
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If the purchase code has been entered in the Activation settings, automatic updates should be enabled by default. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
This issue is rarely related to plugin, most likely there is something related to the hosting provider or security measure.
Can you reach out to your hosting provider and check with them regarding this issue?
But when the website is restored, even if the activation settings says the license is activated, the client can't update the plugin nor does it show as an added domain in my Amelia account.
Attached files: Screenshot_amelia1.png
Screenshot_amelia2.png
How do I activate the plugin automatically at restore, without having to log in to client's website and activate it manually from the settings menu. Thanks!
Hello Andrei,
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If the purchase code has been entered in the Activation settings, automatic updates should be enabled by default. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
This issue is rarely related to plugin, most likely there is something related to the hosting provider or security measure.
Can you reach out to your hosting provider and check with them regarding this issue?
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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