As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
But when the website is restored, even if the activation settings says the license is activated, the client can't update the plugin nor does it show as an added domain in my Amelia account.
Attached files: Screenshot_amelia1.png
Screenshot_amelia2.png
How do I activate the plugin automatically at restore, without having to log in to client's website and activate it manually from the settings menu. Thanks!
Hello Andrei,
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If the purchase code has been entered in the Activation settings, automatic updates should be enabled by default. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
This issue is rarely related to plugin, most likely there is something related to the hosting provider or security measure.
Can you reach out to your hosting provider and check with them regarding this issue?
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables