We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
But when the website is restored, even if the activation settings says the license is activated, the client can't update the plugin nor does it show as an added domain in my Amelia account.
Attached files: Screenshot_amelia1.png
Screenshot_amelia2.png
How do I activate the plugin automatically at restore, without having to log in to client's website and activate it manually from the settings menu. Thanks!
Hello Andrei,
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If the purchase code has been entered in the Activation settings, automatic updates should be enabled by default. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
This issue is rarely related to plugin, most likely there is something related to the hosting provider or security measure.
Can you reach out to your hosting provider and check with them regarding this issue?
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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