We went on your link and we can not see the booking of Amelia anywhere on the desktop
Please check if you can see the booking form on the front when you are loggen in as an admin? Also you can check from the incognito mode and you should not be able to see the booking form on laptop also.
If this is the case then the reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
My step by step booking form isn't showing on mobile. It does however show on desktop completely fine.
Although not under the same purchase code. i also have a client who is having the same issues. https://mac-tuning.co.uk/
Desktop works, but mobile does not show.
I have tried re-uploading the code twice. caching, all the usual stuff, but it's not working.
www.117speed.co.uk is the url under this account - https://mac-tuning.co.uk/ is my clients account.
thanks
Hello Louis,
Thank you for reaching out to us.
We went on your link and we can not see the booking of Amelia anywhere on the desktop
Please check if you can see the booking form on the front when you are loggen in as an admin? Also you can check from the incognito mode and you should not be able to see the booking form on laptop also.
If this is the case then the reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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