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Okay
  Public Ticket #3439374
Problem plugin updates
Closed

Comments

  • Constantin started the conversation
    August 18, 2023 at 10:30am

    Hello, following the manual update of the amélia plugin (the last one), I no longer have the possibility of creating service packs called products. My customers can no longer buy packs.
How can we do?
It's a big problem for us. 
THANKS.

    Attached files:  Capture d’écran (26).png

  • Constantin replied
    August 18, 2023 at 4:30pm

    Hello, 

    After verification to public tickets we would be changed the new version to old version. 

    It's not possible to used the packages in the new version. It's a problem in my site and business. 

    Thank's

  •  1,733
    Marko replied
    August 21, 2023 at 4:45am

    Hello Constantin,

    Thank you for reaching out to us.

    If you do not see your packages option please try to reinstal Amelia to this version that we are sending you in the attachment and also we are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    If you still don't see it, please try the following

    1. Click on F12, then right-click on the refresh arrow of your browser and select the clear cache and hard reload option and after that packages should appear

    2. You can try to access it from a different browser

    3. Try to access the backup from another device and that option should appear.

    Hope this helps. 

    Kind Regards, 

    Marko Davidovic [email protected]

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  • Constantin replied
    August 21, 2023 at 2:08pm

    Thank you for your answer, we have followed all the instructions for the manual update of the plugin (3rd update made since we use it).
We did not receive the attachment with the previous version of Amélia. Is it possible to have it?
    


    


    

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