when a customer pays on invoice the order gets status "pending Payment" in Woocommerce. I created an additional rule in settings/payments/woocommerce with:
#4 Pending Payment (WooCommerce) Booking: approved Payment: pending Apply on: Order creation
but it has no effect. When I manually change the WC order status to something else and back to pending payment the booking gets processed in Amelia.
How can this work automatically when the order is sent?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
As I have seen another ticket where you mentioned the German Markert plugin. As we have a conflict with that plugin, this issue could be directly related to it.
Can you please disable tit and then test it out if it works or not?
if I disable the German Market plugin I don't get the order status "pending payment" so we couldn't whatch the process further on.
I have a workaround for the moment but as your colleague wrote there is an issue with German Market. Would be great if you can fix the compatibility as German Market is very important to meet the GDPR requirements in meddle Europe.
Hi,
when a customer pays on invoice the order gets status "pending Payment" in Woocommerce. I created an additional rule in settings/payments/woocommerce with:
#4 Pending Payment (WooCommerce)
Booking: approved
Payment: pending
Apply on: Order creation
but it has no effect. When I manually change the WC order status to something else and back to pending payment the booking gets processed in Amelia.
How can this work automatically when the order is sent?
Thanks,
Christian
Hello Christian,
Thank you for reaching out to us.
Can you please provide me with the screen recording of the issue that you are dealing with and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Christian,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
I have a staging-platform where you can test. I created a user and send you the credentials in the next (private) post.
Thanks,
Christian
Hello Christian,
Thank you for the credentials.
I tested it out and it worked fine.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš,
I guess it worked for you now because I set the status of the order not to "pending payment" but to "completed" in the settings of this payment.
I changed these settings back, sorry if there was a confusion, please test now.
Thanks
Christian
Hello Christian,
As I have seen another ticket where you mentioned the German Markert plugin. As we have a conflict with that plugin, this issue could be directly related to it.
Can you please disable tit and then test it out if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
if I disable the German Market plugin I don't get the order status "pending payment" so we couldn't whatch the process further on.
I have a workaround for the moment but as your colleague wrote there is an issue with German Market. Would be great if you can fix the compatibility as German Market is very important to meet the GDPR requirements in meddle Europe.
Thanks
Christian
Hello Christian,
We are working on resolving the German Market plugin and it will be resolved in the near future.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables