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Hi there,
I recently upgraded our Amelia licence from LITE to PRO
I have two questions,
Firstly, none of our saved information and settings from the LITE version transferred over to the PRO version when we upgraded - although I was sure I read on your website that it would?
Secondly, when I am setting our system back up on the newly installed PRO version I am getting access blocks on certain features (which were included on the LITE version) so I'm confused what's going wrong? I've attached screenshots below.
Your assistance is appreciated,
Rachelle
[email protected]
Attached files: Amelia Upgrade.docx
Hello Shauna,
Thank you for reaching out to us.
If you see this screen, that means that you still have the Lite version of the plugin installed:
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.
Kind Regards,
Uros Jovanovic
[email protected]
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