We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have some of my employees working in 2 different locations one location is online the other is a visit at the customers. If the service is online cost is $60.00 if the service is at customer sight the service is $100.00
currently when I try to set this up it creates the two locations but when customer books let say for online service with my employee at $60.00 but it now gives him the option to choose at his location and I'm out $40.00 because he was able to book on site instead of online.
How can I make sure that this doesn't happen?
Hello Herve,
Thank you for reaching out to us.
The only option to have two different prices per location is to have two different employees with two different prices per location. Set one employee at one location for 60$ and the other employee at another location for $100.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
That's not what I want that would not work. That means that my employee could get booked for both position at the same time. He has two different responsibilities one online one at location. Your solution is to hire another employee to do onsite and keep this one for online. Seriously please that is not a solution. Your plugin stated that we would be able to differentiate that a worker has two different location and I should be able to have him booked for those two services with two locations.
Hello,
Thank you for the update on this, I understand your position.
The employee is able to be configured for two different locations for one service, but at the moment, there is no option to set different prices for a single employee depending on a location, that is why I proposed the solution below.
Hope thos helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
If we can disable location so that customer can't pick the location since it's already preset per the service. This way the customer reads about the service understands its online or at a specific site. Chooses that service and it books him with an email informing him time, date and location (google meet, zoom, phone or at a specific location with map)
Hello Uros can you please help me here. 22 hours waiting for an answer on how to disable location so that I can book appointments?
So I think I figured it out.
1) I created a resource on services called Ciao Caffe
2) I chose 1 for Qty
3) For resources will be included in :Services I added the three services which included the meeting customer at a caffe
4) Locations: I added the Caffe only
5) I added a new employee which really it isn't, it's the same employee but gave him a nickname so that now I have three employees. In reality I still only have 2 employees.
6) tested and booked an appointment at the caffe for 8:00am and then tried booking a service online and the 8:00 to 9:00am was unavailable. for all three services.
That is my workaround for my employee working at two location one online the other at the caffe
Attached files: Resources.jpg
Hello Herve,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Yes, that is a great workaround and will work nicely for your purposes.
Please let me know if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables