We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can I give partial refunds to clients?
Because of my own processing fees that I have to pay, I would like to have a cancellation fee. I would also like to offer a different refund amount depending on the amount of time until the scheduled appointment:
- Cancelled 1 week or more before appointment: 100% Refund - Cancellation Fee
- Cancelled less than 1 week before appointment: 50% Refund - Cancellation Fee
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If I can do something like this:
- How do I do it myself, as admin, for a client?
- Can I configure so that clients can cancel appointments themselves on their Customer Panel, with the above partial refund restrictions? If so, how?
Hello Laura,
Thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Kind Regards,
Uros Jovanovic
[email protected]
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