As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Can I give partial refunds to clients?
Because of my own processing fees that I have to pay, I would like to have a cancellation fee. I would also like to offer a different refund amount depending on the amount of time until the scheduled appointment:
- Cancelled 1 week or more before appointment: 100% Refund - Cancellation Fee
- Cancelled less than 1 week before appointment: 50% Refund - Cancellation Fee
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If I can do something like this:
- How do I do it myself, as admin, for a client?
- Can I configure so that clients can cancel appointments themselves on their Customer Panel, with the above partial refund restrictions? If so, how?
Hello Laura,
Thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Kind Regards,
Uros Jovanovic
[email protected]
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