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Hello.
When i try to export the appointments, even if i set "export group booking in different lines", the CSV i download is not ok for one reason.
I have different lines for the group booking but each one reports the sum of the booking of the event.
So if i have for the same appointment:
My CSV will show me two appointments with 7 people each. The sum.
Attached the CSV.
Attached files: appointments (1).csv
Hello Fabio,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Fabio,
Thank you for the credentials.
Can you please let me know for which appointment is this issue visible in the data export?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros.
It happens for all the group appointments related to our services. I also attached in the opening message of the ticket the CSV file.
Most important for us to solve is the "Prenota un Tavolo > Tavolo allo Jazzo" group appointments export.
Hello Fabio,
Thank you for clearing that up.
We have noted this and passed this to our developers to change in one of the future updates.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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