We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3435742
Service panel issues
Closed

Comments

  • Eran Shefi started the conversation
    August 13, 2023 at 2:27pm

    Hi

    An issue regarding the Amelia step booking panel:

    When I try to go back from a service I chose, I get to see only that service with the employee I chose.

    I can't switch to other services unless I choose another employee. 

    I see this is how it works on the Demo site also.

    As a user I would look for the option to first choose a service, and only then choose the employee, or at least have the option to change service without having to change the employees and guess what services they provide.

    Thanks

  •  1,716
    Marko replied
    August 15, 2023 at 8:25am


    Hello Eran,

    Thank you for reaching out to us.

    You can switch between emplyoee and services but service work hours and days depend on what you have set in emplyoee work hours.

    The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

    When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

    2856665082.png

    My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

    You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

    This should help. 


    Kind Regards, 

    Marko Davidovic [email protected]

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