We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
You advertise on your website (https://wpamelia.com/pricing) before purchase that the purchase of your plugin includes 24/7 support. My calendar still does not work (it does not synchronize with Microsoft 365). This is critical for my business and renders the plugin useless. You still have done nothing to resolve my tickets apart from posting something that is not helpful. The last reply was around 6pm yesterday. I fail to see how this is 24/7. Could it be that this is a bit of an exaggeration in order to get people to purchase your product?
Hello Kevin,
sorry for the late reply. Our apologies for not answering sooner. We are experiencing a high number of tickets and we are doing our best to provide support to every Amelia user.
Please note that we are not working on weekends.
I can see that my colleague is already in conversation with you regarding the Calendar problem on the other ticket. He will answer as soon as possible, but if you have any other questions regarding Amelia, feel free to ask.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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