We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I had a client who booked through Amelia (using one of her package bookings) and the appointment never booked in our calendar, even though its bizarre she is still getting notifications that her appointment is today. She received SMS notifications
Hello Shea,
sorry for the late reply.
Are you using the latest version of Amelia 6.5? Can you provide more information or screenshots for easier troubleshooting so we can reproduce it on our end?
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
There seems to be serious issues with the package functionality AGAIN. I also cannot book appointments for clients from their package after upgrading to 6.5 of the plugin. There have been other tickets logged for similar issues with the package functionality by other users.
I keep getting a 'Time slot unavailable' error even though it is available. But it goes through when the client books it from the customer portal on the front end.
Yes, this issue began after 6.5 unfortunately
I'm having issues as well, it looks like there are serious issues with the latest update:(.
Hello,
Unfortunately, we are having a lot of tickets regarding the issues with Amelia 6.5, especially with the Packages feature. We recommend rolling back to 6.4, as we are doing our best to fix issues with 6.5.
We are always working on improving the customer experience, but when working on new updates, minor issues can be expected. We will let you know as soon as we fix all issues.
Sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Can you provide a guide on how to roll back to 6.4?
Go back and reinstall the last version before the 6.5 update.
Where can I download the previous version?
Hello Shea,
i'm sending the 6.4 via WeTransfer. You should receive it in your email inbox. Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables