We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support team,
I use Amelia connected with Woocommerce.
On the time of payments woocommerce checkout works well and payment of a session is done and register in woocommerce.
However it stays in status "Processing" althought sessions (or event) cost zero or 25 euros. It stays always in that status.
My question is: When or how to get to 'Completed' status automaticly?
Kind regards,
EF
Hello Eduardo,
I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses.
See if you can find this document useful and let me know if it works. WooCommerce Statuses
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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