We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3434303
Customizing Amelia
Closed

Comments

  • Austin started the conversation
    August 10, 2023 at 8:36pm

    Looking to remove the visibility of some features irrelevant to our business and customize our customer experience.

    1. There is no need to choose employees, can we eliminate this option?

    2. Can we set location-wide business hours / availability? If the only solution is to create an 'employee' profile for each location and have their hours be the business hours, can we then hide the other employees and the 'locations' option?

    3. We need the customer to schedule an intake service before scheduling other services available in packages. How can we achieve this yet give them the option to schedule their other services in their customer panel?

    4. Can Amelia provide information to Fluent CRM send email templates with appointment information?

    Thank you so much!

  • Austin replied
    August 10, 2023 at 8:52pm

    Also wondering if there is an option to have some services be unlimited within packages.

  •  1,700
    Uroš replied
    August 14, 2023 at 4:59pm

    Hello Austin,

    Thank you for reaching out to us.

    1. You can hide the Employee field on the Amelia/Customize page.

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    2. I guess that the first point also applies to the second point as well.

    3. 4. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/ 

    We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.

    Hope this helps you.

    Please let me know if you have any other questions.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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