As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello! I've added Stripe as a payment method (active mode) and updated it in Settings > Payments, but I don't see it reflected on the website. Does it take some time to update or is there an option I need to activate for it to appear?
Also, I would like to know if I get charged the fees when making a test transaction in Stripe's test mode.
Thank you very much for your help.
Hello María,
Thank you for reaching out to us.
In order to make sure that Stripe payment is enabled for a specific service, you need to enable it on the Settings tab on the Amelia/Services page.
Please test it out after this option is enabled and let me know if it works or not.
In regards to your second question, you will not be charged additional fees in the sandbox (test) mode.
Hope this helps you.
Looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
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