We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! I've added Stripe as a payment method (active mode) and updated it in Settings > Payments, but I don't see it reflected on the website. Does it take some time to update or is there an option I need to activate for it to appear?
Also, I would like to know if I get charged the fees when making a test transaction in Stripe's test mode.
Thank you very much for your help.
Hello María,
Thank you for reaching out to us.
In order to make sure that Stripe payment is enabled for a specific service, you need to enable it on the Settings tab on the Amelia/Services page.
Please test it out after this option is enabled and let me know if it works or not.
In regards to your second question, you will not be charged additional fees in the sandbox (test) mode.
Hope this helps you.
Looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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