I loaded the PRO version of the plugin and It does NOT show me the option to have PACKAGES in the services section. This was the only reason I bought the PRO version. Why isn't it allowing me to create packages????? I'm HIGHLY FRUSTRATED WITH THIS SUPPORT. I really wish we can actually TALK WITH SOMEONE OR HAVE LIVE CHAT!!!
Our apologies for the inconvenience. We are sorry to hear that you are experiencing issues with Amelia.
If you do not see your packages option, please try to reinstall Amelia to this version that we are sending you in this link https://we.tl/t-dtYvtWt1CR .
Also, we are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
If you still don't see it, please try the following
1. Click on F12, then right-click on the refresh arrow of your browser and select the clear cache and hard reload option and after that packages should appear
2. You can try to access it from a different browser
3. Try to access the backup from another device and that option should appear.
Please, let us know if it works or if we can assist with anything else.
I loaded the PRO version of the plugin and It does NOT show me the option to have PACKAGES in the services section. This was the only reason I bought the PRO version. Why isn't it allowing me to create packages????? I'm HIGHLY FRUSTRATED WITH THIS SUPPORT. I really wish we can actually TALK WITH SOMEONE OR HAVE LIVE CHAT!!!
Hello James,
thanks for reaching out to us.
Our apologies for the inconvenience. We are sorry to hear that you are experiencing issues with Amelia.
If you do not see your packages option, please try to reinstall Amelia to this version that we are sending you in this link https://we.tl/t-dtYvtWt1CR .
Also, we are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
If you still don't see it, please try the following
1. Click on F12, then right-click on the refresh arrow of your browser and select the clear cache and hard reload option and after that packages should appear
2. You can try to access it from a different browser
3. Try to access the backup from another device and that option should appear.
Please, let us know if it works or if we can assist with anything else.
Kind Regards,
Stefan Petrov
[email protected]
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