We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3432682
PRO VERSION
Closed

Comments

  • James started the conversation
    August 8, 2023 at 9:25pm

    I loaded the PRO version of the plugin and It does NOT show me the option to have PACKAGES in the services section. This was the only reason I bought the PRO version. Why isn't it allowing me to create packages????? I'm HIGHLY FRUSTRATED WITH THIS SUPPORT. I really wish we can actually TALK WITH SOMEONE OR HAVE LIVE CHAT!!!

  •  867
    Stefan replied
    August 9, 2023 at 9:54am

    Hello James,

    thanks for reaching out to us.

    Our apologies for the inconvenience. We are sorry to hear that you are experiencing issues with Amelia.

    If you do not see your packages option, please try to reinstall Amelia to this version that we are sending you in this link https://we.tl/t-dtYvtWt1CR . 

    Also, we are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    If you still don't see it, please try the following

    1. Click on F12, then right-click on the refresh arrow of your browser and select the clear cache and hard reload option and after that packages should appear

    2. You can try to access it from a different browser

    3. Try to access the backup from another device and that option should appear.

    Please, let us know if it works or if we can assist with anything else.


    Kind Regards, 

    Stefan Petrov
    [email protected]

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