We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
SMS has not been working for some time, this is normal.
Thanks
Attached files: Capture d’écran 2023-08-08 à 15.37.18.png
Hello Philippe,
Thank you for reaching out to us.
Regarding the Queued status:
The SMS often has a status queued but is actually sent.
The status of the SMS is not refreshed automatically.
We can log in to your site to test notifications to see if they are sent if you wish.
For this, we need remote admin access.
As for the status queued, we will work on it in the future, but we can't say an exact ETA on it.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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