The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.
The duration you want to set needs to be dividable by that default time slot step, so if you want to create services that last 30 minutes, 60 minutes, and 1.5 hours, you would need to set the default time slot step to 30 minutes (because all 3 durations are dividable by it).
If, however, you need to configure a service (or employee's work hours, or buffer times - anything that's related to duration) that lasts 40 minutes, you would need to lower the default time slot step to 10 minutes, and so on.
Hi - how can I make my meeting a custom duration? I'm wanting to set up 10 minute phone calls yet the shortest option seems to be 30 minutes.
Thanks,
Sam
Hello Sam,
Thank you for reaching out to us.
The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.
The duration you want to set needs to be dividable by that default time slot step, so if you want to create services that last 30 minutes, 60 minutes, and 1.5 hours, you would need to set the default time slot step to 30 minutes (because all 3 durations are dividable by it).
If, however, you need to configure a service (or employee's work hours, or buffer times - anything that's related to duration) that lasts 40 minutes, you would need to lower the default time slot step to 10 minutes, and so on.
Kind Regards,
Uros Jovanovic
[email protected]
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