We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3429343
Single Member Business -- How to get around multiple roles
Closed

Comments

  • Laura Jennings started the conversation
    August 3, 2023 at 5:29pm

    Per a previous private ticket I had (#3427892):

    "You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

    You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

    After that Amelia should work properly without any issues."

    -------------

    As the only person in my business, I am the Admin (I believe that assignment was likely automatic when I installed Amelia on WordPress?). However, in order to create services, per the documentation, I needed to create an Employee, so I did: also, me. ... But now, I am experiencing issues, and the answer above says it's because I am both Admin and Employee. How do I get around this?

  •  1,716
    Marko replied
    August 4, 2023 at 10:58am

    Hello again Laura,

    Thank you for reaching out to us.

    You can find the answer there 

    You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

    So please delete that employee and create a new one with the new mail (you can also just change the mail but if you do not have an appointment it is best to delete it) 

    Then in WordPress user please check if you have more roles then one

    2795257667.png

    Just delete the other roles if you have any and leave just admin role.

    If this doesn't help you will need to change this in the database.

    Hope this helps.

    We wish you all the best.

    Have a nice weekend. 

    Kind Regards, 

    Marko Davidovic [email protected]

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