I have installed your plugin for our customer. At the very beginning everything seemed to be okay, but then more and more issues occured:
1. Notifications: we have setup the notifications that we need and tested them. Everything worked fine. Later our customer deactivated some of them, because she received too much emails. After the deactivation ALL notification-emails are gone. Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event.
2. Participants: our customer says some paricipants have dissappeared from the system. Also the export is not working: {"message":"Unable to find event by id in AmeliaBooking\Infrastructure\Repository\Booking\Event\EventRepository SQLSTATE[42000]: Syntax error or access violation: 1104 The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay"}
3. Events: after creating a new event it happens now and then, that the new event dissappears.
I can create an admin-user for you, so you can check the installation.
thank you for help! After updating the database, the export works fine. And the noticifation-emails are back. Is there any connection between this update and dissappearing notification-mails?
Could you please also answer this two questions:
1. "Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event." 2. "Events: after creating a new event it happens now and then, that the new event dissappears."
You are most welcome, and we are glad that we were able to help you.
When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. "Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event." - I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
2. "Events: after creating a new event it happens now and then, that the new event dissappears." - Can you please check in WordPress users if you have several roles added to this user? For example admin and employee.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Good morning,
I have installed your plugin for our customer.
At the very beginning everything seemed to be okay, but then more and more issues occured:
1. Notifications: we have setup the notifications that we need and tested them. Everything worked fine.
Later our customer deactivated some of them, because she received too much emails.
After the deactivation ALL notification-emails are gone.
Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event.
2. Participants: our customer says some paricipants have dissappeared from the system.
Also the export is not working:
{"message":"Unable to find event by id in AmeliaBooking\Infrastructure\Repository\Booking\Event\EventRepository SQLSTATE[42000]: Syntax error or access violation: 1104 The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay"}
3. Events: after creating a new event it happens now and then, that the new event dissappears.
I can create an admin-user for you, so you can check the installation.
Best regards
Marko
Hello Marko ;-)
thank you for help! After updating the database, the export works fine.
And the noticifation-emails are back. Is there any connection between this update and dissappearing notification-mails?
Could you please also answer this two questions:
1. "Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event."
2. "Events: after creating a new event it happens now and then, that the new event dissappears."
Thank you very much!
BR
Marko
Hello Marko,
You are most welcome, and we are glad that we were able to help you.
When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
1. "Strange: although there is no notification-email in the system, an end-user received event-cancelation email after some content changes at certain event." - I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
2. "Events: after creating a new event it happens now and then, that the new event dissappears." - Can you please check in WordPress users if you have several roles added to this user? For example admin and employee.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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