We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Most of my customers miss the initial email to set up their password, when purchasing their first package with me. When they try to reset - go on forgot password, it doesn't work. No reset email comes through. The only way I managed to sort it, is by completely removing them from the customer's list and adding them again. But ofcourse that's less than ideal as they need to add their details all over again. And I won't know it's an issue unless they come to me directly. Can this be fixed please so the reset password function for customers works. Thank you!
Hello Irina-Georgiana.
Amelia doesn't have a "Create Password" email. If you see something like this, please note that this is coming from WordPress, not Amelia:
This email is sent if you've enabled the "Automatically Create Amelia Customer User" in Settings/Roles/Customer, and it creates a WordPress user when a customer books an appointment. If you don't want your customers to log into the back-end, you can disable this option since you already configured the Customer Panel.
Now, in Amelia, in order for customers to create a password for their customer panel when they book an appointment, all you need to do is add the %customer_panel_url% placeholder in the "Appointment Approved" and/or the "Appointment Pending" email template. The 1st time they visit the panel, they will be able to configure their password.
When they click on "Reset Password", the "Customer Panel Access" email template is sent. Access Amelia/Notifications, scroll all the way down and make sure this notification is enabled.
If it's enabled, make sure it contains the %customer_panel_url% placeholder and after that, it should work fine.
Also, in order for these emails to be sent, you also need to configure the Email Notifications in Amelia - that's a prerequisite.
Let me know if you face any further issues.
Kind Regards,
Aleksandar Vuković
[email protected]
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