My client uses Amelia to book Zoom meetings. When her clients reschedule a Zoom appointment, the date is updated in Amelia but not in Zoom.
Steps to reproduce:
My client's employee account is configured with Zoom integration
Acting as a customer, I booked an appointment with the employee
She approved the appointment, and I received an email confirmation with a link to the Zoom meeting
I logged in to the customer front-end dashboard and rescheduled the appointment
I received a confirmation email with a Zoom meeting link that uses the same ID as the original meeting
Amelia updated the appointment date, but Zoom still shows the original meeting date
Desired behaviour: When a Zoom-enabled appointment is rescheduled, Amelia should update the meeting date in Zoom. Or, the original Zoom meeting should be deleted and a new meeting created with the updated meeting date.
Please let me know if this is possible or if the software can be updated to correct this bug.
I first reported this issue in August 2021 on ticket #2852173!
We've just tested this locally, and we can't replicate the issue. When the appointment is rescheduled, either from the customer panel or the backend, Zoom updates the date and the time accordingly. The meeting ID doesn't change because it's still the same appointment, only moved to a different date/time.
I'm sending two videos showcasing mentioned above.
My client requires the ability to review and approve new and rescheduled appointments. So all services are set to a default status of Pending.
Please test again with the default appointment status set to Pending, and I think you'll be able to reproduce the issue. Sorry, I forgot to mention this in the original ticket.
I did a test with the appointment default appointment status set to Pending, as well. Everything is working, as it should. Even the Service default status is set to Pending, and yet again Zoom updates the date and the time accordingly.
I'm sending a video showcasing my testing - Zoom Testing
You can try with a clean install of Amelia or update to the latest version.
My client uses Amelia to book Zoom meetings. When her clients reschedule a Zoom appointment, the date is updated in Amelia but not in Zoom.
Steps to reproduce:
Desired behaviour: When a Zoom-enabled appointment is rescheduled, Amelia should update the meeting date in Zoom. Or, the original Zoom meeting should be deleted and a new meeting created with the updated meeting date.
Please let me know if this is possible or if the software can be updated to correct this bug.
I first reported this issue in August 2021 on ticket #2852173!
Hello Greg,
thanks for reaching out to us.
We've just tested this locally, and we can't replicate the issue. When the appointment is rescheduled, either from the customer panel or the backend, Zoom updates the date and the time accordingly. The meeting ID doesn't change because it's still the same appointment, only moved to a different date/time.
I'm sending two videos showcasing mentioned above.
Backend reschedule
Reschedule from Customer Panel
All the steps you've mentioned are set by default. Are you using the latest version of Amelia 6.4?
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
My client requires the ability to review and approve new and rescheduled appointments. So all services are set to a default status of Pending.
Please test again with the default appointment status set to Pending, and I think you'll be able to reproduce the issue. Sorry, I forgot to mention this in the original ticket.
Cheers,
Greg
Hello Greg,
sorry for the late reply.
I did a test with the appointment default appointment status set to Pending, as well. Everything is working, as it should. Even the Service default status is set to Pending, and yet again Zoom updates the date and the time accordingly.
I'm sending a video showcasing my testing - Zoom Testing
You can try with a clean install of Amelia or update to the latest version.
Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables