Hey everyone!

With the holiday season upon us, we want to share our upcoming working hours:

After that, we’ll return to our regular schedule and assist you as quickly as possible.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.

Thanks a bunch for your understanding and support!

Warm regards and happy holidays!

TMS

Okay
  Public Ticket #3427282
Debit on my credit card (URGENT!!!)
Closed

Comments

  • David started the conversation
    August 1, 2023 at 10:05am

    I have just seen on my bank statement that there has been a debit from your company.

    I have cancelled all subscriptions for a long time and work with the Lifetime product.

    On 07/13/2023 my credit card was charged again.
    I ask you to reverse this charge immediately.

    I do not understand how something like this could happen. I find this not serious and reduces confidence in your company.

    I also ask for immediate feedback.

    Kind regards.
    David

  •  1,847
    Miloš replied
    August 4, 2023 at 10:11am


    Hi David,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    Our 2nd level Team checked, and the last transaction that came from us/ our TMS Store,

    was around the 30th September 2022,  from  that time forward we do not see any charges from our end.

    Can you please send us any screenshot(s) of this transaction,  can you double-check the date of the charge,

    what was the time,  and what is the exact amount?

    And any additional detail you might find, if it was through a card, the last 4 digits of the card;

    and check if it was possibly under a different Email, etc.

    Of course, if you send any sensitive data like that, make sure to mark the reply as PRIVATE for security.

    We will do our best to keep following up going forward with highest urgency.

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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