We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3427282
Debit on my credit card (URGENT!!!)
Closed

Comments

  • David started the conversation
    August 1, 2023 at 10:05am

    I have just seen on my bank statement that there has been a debit from your company.

    I have cancelled all subscriptions for a long time and work with the Lifetime product.

    On 07/13/2023 my credit card was charged again.
    I ask you to reverse this charge immediately.

    I do not understand how something like this could happen. I find this not serious and reduces confidence in your company.

    I also ask for immediate feedback.

    Kind regards.
    David

  •  1,894
    Miloš replied
    August 4, 2023 at 10:11am


    Hi David,

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    -

    Our 2nd level Team checked, and the last transaction that came from us/ our TMS Store,

    was around the 30th September 2022,  from  that time forward we do not see any charges from our end.

    Can you please send us any screenshot(s) of this transaction,  can you double-check the date of the charge,

    what was the time,  and what is the exact amount?

    And any additional detail you might find, if it was through a card, the last 4 digits of the card;

    and check if it was possibly under a different Email, etc.

    Of course, if you send any sensitive data like that, make sure to mark the reply as PRIVATE for security.

    We will do our best to keep following up going forward with highest urgency.

    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •   Miloš replied privately