Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Our 2nd level Team checked, and the last transaction that came from us/ our TMS Store,
was around the 30th September 2022, from that time forward we do not see any charges from our end.
Can you please send us any screenshot(s) of this transaction, can you double-check the date of the charge,
what was the time, and what is the exact amount?
And any additional detail you might find, if it was through a card, the last 4 digits of the card;
and check if it was possibly under a different Email, etc.
Of course, if you send any sensitive data like that, make sure to mark the reply as PRIVATE for security.
We will do our best to keep following up going forward with highest urgency.
I have just seen on my bank statement that there has been a debit from your company.
I have cancelled all subscriptions for a long time and work with the Lifetime product.
On 07/13/2023 my credit card was charged again.
I ask you to reverse this charge immediately.
I do not understand how something like this could happen. I find this not serious and reduces confidence in your company.
I also ask for immediate feedback.
Kind regards.
David
Hi David,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
Our 2nd level Team checked, and the last transaction that came from us/ our TMS Store,
was around the 30th September 2022, from that time forward we do not see any charges from our end.
Can you please send us any screenshot(s) of this transaction, can you double-check the date of the charge,
what was the time, and what is the exact amount?
And any additional detail you might find, if it was through a card, the last 4 digits of the card;
and check if it was possibly under a different Email, etc.
Of course, if you send any sensitive data like that, make sure to mark the reply as PRIVATE for security.
We will do our best to keep following up going forward with highest urgency.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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