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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

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Okay
  Public Ticket #3426625
Events not updated via Woo Order Status
Closed

Comments

  • Roman Brunner started the conversation
    July 31, 2023 at 2:23pm

    Hello Support!

    After booking a event, the status does not get updated.

    i am confused with the Payment settings for Woocommerce Payments.

    if its a new order the status is "on hold" and the event should get "approved"...

    What does it mean with "apply on: order creation / update" ???

    when i cancel the woo order, (storno), the status does not get updated as well, it should cancel the event.
    please help, i´m in a rush 🥶🥶🥶

    (ps.: it worked fine before the big update 😊)

    8877153713.png
  •  2,576
    Aleksandar replied
    August 2, 2023 at 8:03am

    Hello Roman.

    We haven't changed the logic of WooCommerce status updates, so I don't know what happened on your end.

    "Apply On" determines when the rule is going to be applied:

    1. When the order is created;

    2. When the order is updated.

    For example, if there's a "Bank Transfer" payment in WooCommerce, the status of the order (in WooCommerce) can be set to "Pending Payment", so the rule should be:

    4606933756.png

    Then, when the order is paid, the status changes to "Completed", so a new rule should apply on "Order Update" and change the status of the payment:

    5009494433.png

    I hope that helps.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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