We're Moving to a New Support Platform – Starting June 1st!
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You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Support!
After booking a event, the status does not get updated.
i am confused with the Payment settings for Woocommerce Payments.
if its a new order the status is "on hold" and the event should get "approved"...
What does it mean with "apply on: order creation / update" ???
when i cancel the woo order, (storno), the status does not get updated as well, it should cancel the event.
please help, i´m in a rush 🥶🥶🥶
(ps.: it worked fine before the big update 😊)
Hello Roman.
We haven't changed the logic of WooCommerce status updates, so I don't know what happened on your end.
"Apply On" determines when the rule is going to be applied:
1. When the order is created;
2. When the order is updated.
For example, if there's a "Bank Transfer" payment in WooCommerce, the status of the order (in WooCommerce) can be set to "Pending Payment", so the rule should be:
Then, when the order is paid, the status changes to "Completed", so a new rule should apply on "Order Update" and change the status of the payment:
I hope that helps.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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