We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are testing Amelia for a new client. She is used to blocking entire days or weeks by creating "busy" all day events in Google calendar, e.g. from 4 - 13 August she is on holiday and doesn't want any time slots to be available inside Amelia.
This isn't working for us. I told her that she can add her free days to the settings in Amelia but shoes would prefer not having to maintain two calendars (Google and Amelia) which is reasonable.
Are all day events in Google calendar not included in determining which time slots to block in Amelia? If not, why not add this feature?
Hello Kevin,
Thank you for reaching out to us.
You can do that easily you just need to check for 3 things if you completed the Google or Outlook inegration
1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.
You can read more in our documentation about Configuring Google Calendar in the Amelia WordPress Booking Plugin.
2. In order for these slots to be removed the events in Google Calendar must be set as Busy.
3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this
And make sure to purge the cache.
This should help.
Kind Regards,
Marko Davidovic [email protected]
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