Hello Catalina,

Thank you for reaching out to us.

For regular notifications we can help but for reminder notification which are crin your hosting provider needs to set up this on your server.

So an issue with regular email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

Looking forward to your reply. 

Hello Catalina,

We can check your regular notifications in Amelia not the reminder ones since they are set on the server. 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Also there are several configurations that hosting provider need to check and set not each one will work for each hosting this we know since we get this information form other users and their hosting providers

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

Looking forward to your reply.