As previously announced via banners and our newsletters, support is no longer available through this platform.
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Hi, is there a way we can change the telephone number associated with the SMS notification as we are in Australia and would like our clients to receive an SMS from an Australian number?
Hello Chloe,
thanks for reaching out to us.
The Amelia SMS is being provided by Twilio, an American SMS provider.
All the SMS messages from Amelia are being sent from the same number,
(+1 510 822 8123), which is our provider.
We have no way of changing the number that the messages are being sent from.
You can only change the "Alpha Sender ID" and that will be the text that they see, but the number of the sender can not be changed.
Please, let me know if you any other questions.
Kind Regards,
Stefan Petrov
[email protected]
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