We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3423700
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  • Adam started the conversation
    July 26, 2023 at 6:48pm

    Search stops working when advanced search is enabled, works fine with server side processing turned off. However I have 3000+ records. What do I have to do the query so the search will work. Right now with Server Side processing turned on it shows no data found, but with it off it always finds it.

  •  1,894
    Miloš replied
    July 27, 2023 at 5:06pm

    Hi Adam,

    Could you show me the SQL Query that was used for this table - and I can advise if maybe some small modification/correction is needed to get the search to work?

    -

    But you can also check these points to save time if you wish.

    Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types

    SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CREATE INDEX, CREATE TABLE, EXPLAIN and DESCRIBE.

    Some of them are disabled for security reasons.

    Filtering, sorting, and search may not work properly if you include:

    • Accent graves ( ` ) around the table name
    • JOIN functions
    • UNION functions
    • CONCAT functions
    • sub-queries

    -

    So, first you can check for accent graves around the table name, if you have this, remove it...

    Then, see if you used CONCAT to create any column.

    If so, go into this column setting, and disable it from "global search" in the Filtering tab.

    -

    7138515403.png

    -

    If none of that helps,

    you can try preparing a MySQL view (which will return the data that you need, call it e.g. “view1” and then build a wpDataTables based on a simple query like "SELECT * FROM view1″.

     If you need help with that, you can see our video, where we show an example of using View in our plugin.

    -

    Let me know If that helped, and i can take a look at the Query, as well.

    Thank yousmile.png


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  • Adam replied
    July 27, 2023 at 6:01pm

    That fixed it, I had "Accent graves ( ` ) around the table name" in the query.

    Query : SELECT `id`, `first_name`, `last_name`, `type`, `email`, `tel`, `field_3071`,   FROM ` contacts`

  •   Miloš replied privately