We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello good morning, I would like to know if you have any hook available that can be applied when payments are made on the site, whether partial or total?
greetings and thanks
Hello Javier,
Thank you for reaching out to us.
Amelia currently has the following hooks:
These are the same hooks used in Google Analytics and Facebook Pixel integrations, but if you need some other hooks added, please let us know which ones and explain what they would contain and when they should be triggered.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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The query was for the web hooks that are currently available in the "Integrations" section, where only "Reservation", "Event" and "Package" appear but none referred to "Payments", I need to be able to use this solution to integrate through FlowMattic in a workflow that needs to perform certain actions depending on whether a partial or total payment or a refund is charged from the backend. Can you assist me with this?
Thank you!
Hello Javier,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Javier,
We just got the feedback from our colleagues and they have told us that if the payment is online, all information about the appointment will be forwarded in the webhook. You need to enter "Booking Completed" and choose whether it is an appointment or an event or a package. If you need it for everything, then you need to create 3 webhooks.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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The payment is on site, an example would be to take a reservation of $100, pay $30 the day of the appointment and the balance that remains pending and can be paid any later day.
So I need that when a payment is added from the backend, there is a webhook as a trigger, not at the time of completing the reservation, but independently when movements are made in the payment.
Hello Javier,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Javier,
We just got the feedback from our colleagues and they have told us that Webhooks has these options
This can be found in settings-integration-Webhooks
You can only change it based on the appointment status there is now other way at this time.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice weekend.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables