We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia,
I've tried to adjust my booking forms, but it seems like the customization options I have are different from the ones I see on this info page (https://wpamelia.com/customize-design/).
I would like to be able to disable certain fiels (such as repeating appointment) and add fields that allow my customer to answer some intake questions before they come to me.
Why is my customization area different and how can we change this?
I'm looking forward to hearing from you.
Thanks in advance!
Best,
Elsa Sophie Govaarts
Attached files: Schermafbeelding 2023-07-26 om 12.24.24.png
Hello Elsa,
thanks for reaching out to us.
The link you've provided is leading to a guide for Booking Form 1.0, but the Booking Form you are trying to customize is Step by Step Booking Form 2.0
Step by Step Booking Form 2.0 is a completely redesigned version, based on a newer framework, fully supported and we highly recommend using it.
You can find more guides and more information regarding the Step-by-Step Booking Form 2.0 on this link - Booking Form 2.0
Regarding the custom fields, you can use Amelia Custom Fields. The Custom Fields feature gives you the option to add more fields to your booking form so as to customize it to best match your business needs. The customer’s first and last name, email address, and phone number are there by default, but with the Custom Fields feature you can add extra fields if you want to ask a customer a question, collect additional personal details, or for any other reason.
You can find more information about Custom Fields on this link - Amelia Custom Fields
If you have any other questions, I would like to help.
Kind Regards,
Stefan Petrov
[email protected]
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