hello, I installed Amélia on my WordPress website to book aesthetic services. it's online, my clients are already booking. I set up a deposit system of 20€ with stripe and PayPal to validate the appointment. However, I have a problem. indeed, when a client cancels her appointment, she is not reimbursed. how should I do it ?
The refunds are not done automatically you need to click on that appointeth and then click on a refund button and then they will receive the amount that they have paid for.
hello, I installed Amélia on my WordPress website to book aesthetic services. it's online, my clients are already booking. I set up a deposit system of 20€ with stripe and PayPal to validate the appointment. However, I have a problem. indeed, when a client cancels her appointment, she is not reimbursed. how should I do it ?
Hello Léa,
Thank you for reaching out to us.
The refunds are not done automatically you need to click on that appointeth and then click on a refund button and then they will receive the amount that they have paid for.
You can find an explanation in our documentation on this link https://wpamelia.com/configuring-payments/#refund.
This should help.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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