We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
All Amelia pages are not loading anymore in the backend. I already deactivated all plugins and changed theme on staging site but I did not fix the issue.
It seems vue.js is not loading anymore in the backend. We are still on version 6.2 because before upgrading we need to do it very carefully on our production site. Please do not ask me to upgrade first and the usual support stuff.
We need help urgently with current config and I can give you access to staging site where we have exactly same issue than on live site. Looking forward for your help.
Best regards,
Roy
Dear support,
This ticket is really urgent, the client needs to update and a extra services and employees.
We are totally stuck with Amelia not loading in the backend.
Thanks,
Roy
Hello Roy.
We understand the urgency, and we apologize for the delay. We work on tickets in the order in which they arrive and our response times depend on the number of tickets that we need to cover.
As for the plugin's version. Please note that older versions are no longer supported and that they should be used for testing purposes only. We do not guarantee that older versions of the plugin work so I would need to insist on updating the plugin.
I can take a look at the back-end if you provide me with the admin credentials in a PRIVATE response but again, older versions of the plugin are not supported, so I can't guarantee anything.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Any advice about how to have Amelia not using cached js files? How to force refresh?
Thanks,
Roy
Hi Roy.
Thank you for letting me know you were able to resolve the issue with the back-end.
As for JS, we're using LiteSpeed cache which purges cached JS and CSS files regularly (I configured it to purge everything every 2 hours, for example), but other caching plugins can also be used for this.
There's nothing in Amelia you need to (or can) do. Amelia is not using cached files, your site is. When you modify something in the Customize section (for example), Amelia creates a new JS file, and it wants to use it, but if there's a file cached by your website, it will still use that unless the cache is purged.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables